This Agreement includes a binding arbitration provision and a class action waiver, which affect your legal rights as detailed in the “Arbitration and Class Action Waiver” section below. Please read carefully.

Thank you for choosing Madinah. Madinah is an innovative online crowd-funding platform dedicated to supporting the global Muslim community in making a positive impact. These Terms of Use (“Terms”) govern your access to, use of, and participation in the services provided by Madinah Inc. (“Madinah,” “we,” “our,” or “us”), which include our website, products, tools, promotions, and any other services that reference these Terms (collectively, the “Services”). By accessing or using the Services, you agree to these Terms. If you do not agree, you are not authorized to use the Services.

All references to “you” or “your” mean the person who accesses, uses, and/or participates in the Services in any manner. This extends to your heirs, assigns, and successors. If the Services are used on behalf of an entity, you represent that you have the authority to bind that entity, and “you” and “your” will refer to that entity.


You must be of legal age (18 or the age of majority in your jurisdiction) and capable of forming a legally binding contract to use the Services. If you have been previously banned from using our Services, you may not access them.

Additional Terms and Policies

Our Privacy Policy is incorporated by reference; please review it for our data handling practices. Specific areas or products on the Services may have their own terms and conditions. In case of conflict, the specific terms take precedence.


We may update these Terms occasionally. Please check this page regularly for updates. Your continued use of the Services after updates means you accept the new terms.

Account Registration

You agree to provide accurate information when creating an account and to keep your password secure. You are responsible for all activity under your account.

Intellectual Property

The Services, including all materials contained therein, are protected by copyright and intellectual property laws. You agree to respect these rights and notify us of any infringement claims.

User Content

You may be able to post content. You grant Madinah a license to use this content as detailed in the Terms. You are responsible for ensuring you have the right to post the content and indemnify Madinah against any claims resulting from your content.

Prohibited Uses

The Services must not be used for illegal purposes or in ways not expressly permitted by these Terms.

No Endorsement

Madinah does not endorse any campaign, donor, or organization. Donors are responsible for their own due diligence.


Madinah facilitates the transfer of donations, subject to certain conditions outlined in these Terms.

Perks and Incentives

Campaign Organizers may offer perks. They are solely responsible for delivering these as promised.


Campaign Organizers are responsible for determining and fulfilling any tax obligations arising from donations.

Account Suspensions

Madinah may place holds on accounts or funds if there are concerns about compliance with these Terms or the law.

Legal Compliance

You agree to comply with all laws and cooperate with Madinah in enforcing these Terms, including providing information for security and legal compliance.

Disclaimers and Limitations of Liability

The Services are provided “as is” without warranties. Madinah is not liable for damages arising from your use of the Services beyond the amount of donations made by you.


You agree to indemnify Madinah against any claims arising from your use of the Services or violation of these Terms.

Third-Party Links and Services

Madinah is not responsible for third-party services or content accessed through our Services.

Arbitration and Class Action Waiver

Disputes under these Terms will be resolved through binding arbitration, and you waive the right to participate in class actions.


Any feedback you provide can be used by Madinah without obligation to you.


These Terms constitute the entire agreement between you and Madinah regarding the Services. They are binding and include provisions that survive after termination.

Refund Policy

Requesting a Refund

At Madinah, we recognize that circumstances can change, leading you to reconsider your contribution. If you find yourself needing to request a refund for your donation, please contact us directly at [email protected]. Our dedicated team is here to guide you through the refund process under specific conditions:

  • The donation has not yet been transferred to the beneficiary of the campaign.
  • Any rewards or incentives linked with the donation have not been finalized for distribution or dispatched by the campaign organizer.

If your donation meets these criteria, we will proceed with processing your refund. You will receive an email notification once the refund process is complete. Please allow 5-10 business days for the refunded amount to be reflected in your bank account.

Campaign Conclusion and Disbursement of Funds

In cases where the campaign has concluded and the funds have been distributed to the campaign organizer, any requests for refunds should be directed to the organizer themselves and will be subject to their own refund policy.

Madinah aims to facilitate communication and resolution between donors and campaign organizers concerning refunds. Nonetheless, our platform cannot undertake responsibility for refunds beyond the parameters outlined in our Refund Policy. We encourage donors to directly engage with campaign organizers to address any refund requests. If you face challenges in this endeavor, please reach out to us at [email protected] for support.

Concerns Regarding Campaign Legitimacy

Madinah is committed to maintaining the integrity of its platform. If you harbor concerns regarding the legitimacy of a campaign or the allocation of funds, we urge you to inform us at [email protected], providing detailed information about the campaign in question. Our team will conduct a thorough investigation into your concerns. Should we uncover evidence of misconduct or fraudulent activity, we will take appropriate measures, including the possibility of refunding donations to impacted donors.

Voicing Concerns

Your confidence in our platform is of utmost importance to us. If you suspect any campaign of being misleading or fraudulent, please contact us with your concerns and any pertinent evidence. Our compliance team will review your submission and initiate an investigation. The duration of this process may vary, but rest assured, we are dedicated to upholding the integrity of our platform and will keep you informed of our findings.

Contact Us

For any inquiries or assistance regarding our Refund Policy, or if you require help with a refund request, please do not hesitate to get in touch with us at [email protected]. Our team is committed to supporting you.